Reference

Privacy Policy that protects your account flow

Your siki4d account can use DANA, OVO, GoPay and QRIS, and this Privacy Policy explains what data we collect around those wallet steps.

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siki4d Privacy Policy that protects your account flow
CONTACT ROUTES

Reach us about your privacy rights

Privacy questions need a direct path, not a long queue. We handle account data requests through Live Chat, WhatsApp and email, with support open 09:00-02:00 WIB. To protect you, we may ask you to confirm your registered phone, last login device, or a recent DANA, OVO, GoPay or QRIS reference before changing privacy-related records.

Team online

Live Chat 09:00-02:00 WIB

Use Live Chat when you need a quick privacy answer about cookies, login records, or wallet references. We keep the chat tied to your session so the team can see the account context you are asking about.

WhatsApp privacy help

Message us on WhatsApp if you cannot access your account page and need help with a data correction request. We will ask for safe identity checks before discussing any account-specific privacy detail.

Email request trail

Email works well for requests that need a written record, such as asking what data we hold or asking us to correct profile fields. Include your registered contact, but never send your password.

DATA CONTROLS

How we handle your privacy settings

We treat this policy as part of your account controls. The account page lets you check profile fields, while the security area shows device activity through Account > Security > Active Sessions.

Account data collection

We collect the details you type during account creation, contact changes and wallet checks. That can include your chosen username, registered phone or email, security timestamps, and the payment reference linked to your account.

Device activity checks

When you sign in, we record device type, IP range, browser signal and session time. These records help us spot account access that does not match your usual pattern without showing your password to support.

Cookie use

Cookies keep your session active, remember language choices and support basic security checks. You can clear them from your browser, but you may need to sign in again and repeat some account checks.

Payment record matching

DANA, OVO, GoPay and QRIS references are matched to your account so we can trace wallet questions and correct posting issues. We use these records for account support, privacy requests and fraud checks.

Retention handling

We keep account and transaction records only as long as needed for service operation, legal duties, dispute handling and security checks. When data is no longer needed, we remove it or reduce it where practical.

Correction requests

If your profile field, contact detail or payment reference looks wrong, contact us through the listed channels. We verify account ownership first, then record the correction step so you can ask for the status later.

Common privacy questions before you join

Before you open an account, you should know what data we ask for, why we ask for it, and how you can contact us about it. These answers focus on the Privacy Policy only, including account fields, wallet records, cookies, device logs, retention and your request options.

We collect the account fields you provide, such as username, registered contact detail and security timestamps. We also record device and login data so we can protect access and answer privacy questions tied to your account.

We use payment references to match wallet activity with your account and help with privacy or dispute questions. The reference helps us confirm which transaction belongs to you without exposing more payment data than needed.

Yes. Contact us through Live Chat, WhatsApp or email and ask for an account data check. We verify your identity first, then explain the account, device, cookie and payment records connected to your profile.

Cookies help keep your sign-in active, remember page choices and support security checks. If you clear cookies in your browser, some settings may reset and we may ask you to confirm your account again.

Send the request through Live Chat, WhatsApp or email during 09:00-02:00 WIB support hours. We may ask for your registered contact, device check, or recent wallet reference before changing privacy-related account data.

We keep account, login and transaction records for service operation, legal duties, dispute handling and security checks. When those reasons no longer apply, we remove the data or reduce it where practical.

Access depends on local law and is available only where local law permits. We may keep region and eligibility records so we can apply this rule and respond to questions about account access.

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